Terms and conditions

1. About us

britishbacon.com is run by British Bacon. You can contact us at hello@britishbacon.com.

2. These terms

These terms apply when you buy from us as a consumer in the United Kingdom. Please read them before you order. They don’t affect your statutory rights.

3. Ordering

While we prepare for our first dispatch, orders are taken as reservations. You won’t be charged when you reserve. We’ll email you to confirm your delivery date and take payment before anything is sent, and the contract between us starts when we confirm your order and payment. You can cancel a reservation at any time before then.

We may decline an order, for example if we can’t deliver to your postcode or a product is unavailable. If we do, we’ll tell you and refund anything you’ve paid.

4. Prices

Prices are in pounds sterling and include VAT where it applies. Delivery charges are shown in your basket before you order. If we’ve made an obvious pricing mistake, we’ll contact you before your order is dispatched.

5. Delivery

We deliver to mainland UK. Orders are packed chilled and dispatched Monday to Wednesday. Delivery times are estimates. Please make sure someone can receive the box, or give a safe place, and refrigerate the contents as soon as it arrives. See Delivery and chilling.

6. Subscriptions

If you choose a delivery every 2 weeks or monthly, we’ll send your box on that schedule until you pause or cancel. You can skip, pause or cancel at any time from your account. Changes made before we pack your next box apply to that box. There’s no minimum term.

7. Cancelling and returns

Our products are fresh food that can go off quickly, so the 14-day right to cancel under the Consumer Contracts Regulations 2013 doesn’t apply once they have been delivered. You can still cancel a reservation, or an order before we dispatch it, by contacting us.

If anything arrives damaged, warm, faulty or not as described, you have rights under the Consumer Rights Act 2015. Contact us within 48 hours with a photo and we’ll replace the item or refund you. See Returns and refunds.

8. Your account

Keep your password private. You’re responsible for activity on your account. We may suspend accounts that are used fraudulently or to abuse the site.

9. Our responsibility to you

We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We don’t exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.

10. Allergens and food information

We list ingredients and allergens for every product. Always check the label on your pack before eating, particularly if you have an allergy.

11. Complaints and law

If you have a complaint, email us and we’ll do our best to put it right. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.