Help
Returns and refunds
If something’s not right, we’ll put it right. Here’s how.
Don’t eat it
If your box arrived warm, damaged or late, keep the bacon chilled but don’t eat it.
Take a photo
Of the box and the products, showing what’s wrong.
What we’ll do
We’ll send a replacement on our next dispatch day, or refund the affected items and any delivery charge, whichever you prefer. You don’t need to send anything back.
Changed your mind?
Because our bacon is fresh food that goes off quickly, we can’t accept returns of products that arrive in good condition. You can cancel an order any time before we dispatch it, and skip, pause or cancel subscriptions from your account.
Refunds
Refunds go back to the card you paid with, normally within 5 working days of us agreeing them. Your bank may take a few more days to show it.
Your legal rights
None of this affects your rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described.