Help
Delivery and chilling
Packed cold, sent fast, and never left sitting in a depot over the weekend.
How much is delivery?
| Order | Delivery |
|---|---|
| 1 to 3 packs | £4.95 |
| 4 packs or more | Free |
Where do you deliver?
We currently deliver to mainland UK. Some remote postcodes, including the Scottish Highlands and islands, Northern Ireland, the Isle of Man and the Channel Islands, can take longer and we may not be able to guarantee chilled delivery there yet. If you’re unsure, ask us before you order.
When will it arrive?
We pack and dispatch orders Monday to Wednesday. You’ll get an email with tracking when your box leaves us, and it should arrive within 24–48 hours. Orders placed later in the week go out on the next dispatch day.
How is it kept cold?
Every box is packed with insulation and ice packs, designed to keep the contents chilled until the end of the delivery day. When it arrives, put the bacon straight in the fridge (0 to 5°C). The ice packs can go in the bin or be re-used. Check your local council’s guidance for recycling the insulation.
What if I’m out?
Add a safe place in the delivery notes at checkout, such as a porch or a neighbour. The courier will follow your instructions, or try a neighbour. Because the box is chilled, please bring it in as soon as you can.
Something went wrong?
If your box arrives late, warm or damaged, don’t eat the contents. Take a photo and contact us within 48 hours. We’ll send a replacement or refund you. More on our returns page.